Refund policy

30-Day Money-Back Guarantee

Try your order at home. If you're not happy with it, you can return it within 30 days of delivery for a full refund of the purchase price.

How to start a return

Contact us through our Contact page with your order number before sending anything back. Returns go to our fulfillment partner, not to us, so we will email you the correct return address and instructions. Packages sent without contacting us first may not be accepted.

What we need back

The item and everything that came with it. For example, a ShoulderHug should come back with its extension strap and USB-C charging cable.
Items should be in good condition, without damage from misuse. Original packaging is helpful but not required.

Damaged, defective or wrong item

If your item arrives damaged, stops working within 30 days, or isn't what you ordered, contact us within 7 days of noticing the problem and include a photo or short video. We'll send a replacement or a full refund, and you won't pay any return shipping.

Return shipping

For returns because you changed your mind, the customer pays return shipping. For damaged, defective or wrong items, we cover it.

Refunds

Once your return is received and checked, we'll refund your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank.

Cancellations

Orders usually ship within 1 to 2 business days. If you need to cancel, contact us as soon as possible. If the order has not shipped yet, we'll cancel it and refund you in full.